Faster response times by migrating the customer center system to the cloud

Challenges Before Adoption

Frequent customer center system failures due to aging servers. No staff to respond to failures at night and on weekends. Unable to check the status of customer inquiry handling in real time. Inadequate data recovery framework in case of disaster.

YourIT's Solution

Cloud-based customer center system migration. 24/7 monitoring service introduced. Real-time inquiry status lookup service for customers. Data protection with redundancy and automatic backup.

Results

99.9% system availability achieved. 40% faster customer response. Night/weekend incident response framework established. 30% reduction in CS operating costs.

- Mirae Lee, General Manager, Customer Center Operations Team, LL Service