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Emergency

Had a security breach? 24-hour emergency response team on standby at all times

Emergency contact
Incident Response

When a breach occurs,
Experts solve it for you

Hacking, ransomware, data leaks etc.
When a security incident occurs, our expert CERT team
investigates and recovers quickly.

24-hour emergency response
Expert CERT team
Digital forensics
<2hours
Initial response
Based on emergency dispatch
0+
Investigations
Cumulative incident investigations
0%
Recovery success rate
Systems and data
0+
CERT experts
Certified security experts
Why Incident Response?

If you handle a breach on your own
These are the risks

Missing the golden hour

Delayed initial response spreads damage and destroys evidence

48 hoursGolden time for evidence collection

Risk of evidence destruction

Forensic evidence damaged by improper actions

70%Cases of evidence damage

Risk of recurrence

The same attack recurs because the cause was not identified

40%Re-breach rate

Failed legal response

Legal action impossible without secured evidence

60%Failed legal response
Services

Incident Investigation Service

Systematic incident response by an expert CERT team

Emergency initial response

24-hour emergency contact line; on-site dispatch or remote response within 2 hours to prevent damage from spreading

Digital forensics

Precise root cause identification and attacker tracing through memory, disk, and network log analysis

Malware analysis

Reverse engineering and behavior analysis of malware such as ransomware, backdoors, and web shells

System recovery

Support for cleaning up infected systems, data recovery, backup restoration, and return to normal operation

Investigation report

Official report including incident details, scope of damage, root cause analysis, and recurrence prevention measures

Security hardening consulting

Recurrence prevention measures such as fixing vulnerabilities, establishing security policies, and building monitoring systems

Response Flow

Incident Response
Process

A systematic 6-step response for fast recovery and recurrence prevention

01

Detection and intake

Incident recognition · emergency contact

  • Detection of breach indicators
  • 24-hour emergency contact
  • Incident classification and prioritization
Emergency
02

Initial response

Preventing damage from spreading

  • Network isolation
  • Blocking malicious processes
  • Account lockout
Within 2 hours
03

Evidence collection

Digital forensics preparation

  • Volatile data collection
  • System image acquisition
  • Log file preservation
Within 48 hours
04

Analysis and investigation

Root cause identification · path tracing

  • Malware analysis
  • Intrusion path tracing
  • Damage scope assessment
1-2 weeks
05

Recovery and removal

System restoration

  • Malware removal
  • System recovery
  • Data restoration
Recovery
06

Reporting and recurrence prevention

Security hardening · follow-up management

  • Investigation report submission
  • Vulnerability remediation
  • Enhanced monitoring
Completed

Breach Types We Handle

Ransomware

File encryption, ransom demands

APT attacks

Advanced persistent threats

Data leaks

Personal information, corporate secrets

Web hacking

Web shells, defacement, SQL injection

Email compromise

Account takeover, BEC fraud

Malware infection

Backdoors, Trojans

Pricing

Incident Investigation Service

Choose a service that fits the scale and needs of your incident

Emergency Response

Initial response and preventing damage from spreading

Contact us for pricing
  • Initial response within 2 hours
  • Damage assessment
  • Emergency blocking measures
  • Evidence preservation measures
  • Brief report provided
  • Detailed forensic analysis
  • Malware reverse engineering
Emergency request

CARE Service

Annual response contract

Contact us for pricing
  • Annual incident response
  • Priority emergency dispatch
  • Unlimited incident investigations
  • Quarterly security inspections
  • Dedicated CERT manager
  • 24/7 hotline provided
  • Security training included
Request a quote
Use Cases

When You Need It

Ransomware infection

When files are encrypted and a ransom message is displayed

Suspected data leak

Signs of leaked sensitive data such as customer information or corporate secrets

Server hacked

Website defacement, malware injection, abnormal traffic

Email compromise

Account takeover, spoofed emails sent, BEC (Business Email Compromise)

Process

Incident Investigation Process

01

Intake and initial response

24-hour emergency contact, initial response within 2 hours, measures to prevent damage from spreading

02

Evidence collection

Securing volatile data, log collection, system image acquisition

03

Analysis and investigation

Forensic analysis, malware analysis, intrusion path tracing, damage scope assessment

04

Recovery and reporting

System recovery, investigation report submission, recurrence prevention measures

FAQ

FAQ

What should I do first when a breach occurs?

The most important thing is preserving evidence. Please do not shut down or reinstall the system; simply disconnect it from the network and contact an expert. Improper actions can damage forensic evidence.

Should I pay the ransomware ransom?

We do not recommend paying the ransom. Even if you pay, you often do not receive the decryption key, and you may become a target for further attacks. Please first check whether recovery is possible through expert analysis.

How long does an investigation take?

It depends on the scale and complexity of the incident. Emergency response takes from the same day to several days, and a comprehensive investigation takes about 1-4 weeks. We will give you an estimated schedule after the initial response.

Can the investigation results be used for legal action?

Yes. Our investigation reports can be used as legal evidence, and we also help prepare materials for submission to investigative agencies. Referral to legal counsel is also available if needed.

Is the investigation kept confidential?

Of course. All investigations are conducted under a strict non-disclosure agreement (NDA), and upon the customer's request after the investigation is complete, all data is securely destroyed.

Had a security breach?
Contact us right now

Our expert CERT team is on standby 24 hours a day.
A fast response minimizes damage.

24-hour emergency response available

Emergency contact Request a consultation

We answer all your IT-related questions.

Ask Us Anything

YourIT experts will answer your questions quickly and easily.

Customer Center 02-6953-9082
Email Inquiry [email protected]
Business Hours Weekdays 9:00–18:00
FAX 0504-332-6697