For incidents that can happen at any time,
we respond immediately via a 24-hour emergency call line.
Support is available at night, on weekends and on holidays.
An engineer is assigned immediately after an emergency call is received
We respond at night, early morning, on weekends and on holidays
There is no additional charge for emergency incident response
Server not responding, cannot connect
Network disconnection, slowdown
Cannot connect to the database
Website inaccessible
Disk errors, insufficient space
Emergency response to hacking and ransomware
Cannot connect to the mail server
Emergency hardware replacement
Engineers on 24-hour duty identify incidents immediately and recover quickly
Server/network/service failure detected
Contact the Customer Center or email us
Immediate response by the on-duty engineer
Remote/on-site recovery completed
24-hour on-duty engineers are on site and complete the initial response within 30 minutes on average
Please contact the Customer Center at 02-6953-9082 or email [email protected].
Yes, engineers are on duty 24 hours a day and respond immediately even at night.
If remote recovery is not possible, on-site dispatch support at the IDC is available.
Includes emergency incident response and all free services
YourIT experts will answer your questions quickly and easily.