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Tech Support

Technical Support Service
Experts solve it for you

For Linux and Windows servers, all technical tasks are
performed directly by expert engineers.
One-stop support from OS installation to security, DB and mail

Free server reboot
Free server status check
Work by expert engineers
Technical Support Cost
Free ~
VAT excluded / varies by task type
  • Free server reboot
  • Free server status check
  • OS installation from ₩30,000
  • Security configuration from ₩20,000
Request support
Problems

Struggling with these problems?

Lack of specialists

Hiring a server management expert is costly, and you only need help when it is needed

Emergency failures

There is no engineer to respond immediately when a sudden server failure occurs

Complex configuration tasks

Tasks requiring expertise, such as OS installation, DB configuration and mail server setup, are difficult

Solution

Get help from experts
with our Technical Support Service

Work by expert engineers

Server/network engineers with 10+ years of experience do the work directly

Reasonable cost

Server reboots and status checks are free! Transparent per-task pricing keeps costs reasonable

Detailed Service List

We systematically support every technical task needed for each OS, Linux and Windows

Pricing

Technical Support Price List

Check detailed pricing by OS (VAT excluded)

Free support

Service details Price
Server reboot Free
Server status check Free

Linux OS installation

Service details Price
Basic Linux CD installation APM + security patches + latest kernel + backup and restore ₩100,000
Basic Linux CD installation Includes APM + security patches + latest kernel ₩70,000
Basic Linux CD installation Includes APM + security patches ₩50,000
Basic Linux CD installation Includes APM ₩30,000

Linux Security

Service details Price
Security configuration (Iptables) ₩20,000
Security configuration (Portsentry) ₩20,000
Security package installation and configuration Installation and configuration of security packages, such as file permissions ₩30,000

Web server

Service details Price
APM + Zend Optimizer + CGI + GD + FreeType Includes some PHP modules ₩30,000
APM + Tomcat + JDK + CGI + GD + FreeType Includes some PHP modules ₩70,000

DB

Service details Price
MySQL installation, configuration and recovery ₩50,000
Oracle installation and configuration DB recovery quoted separately ₩100,000

FTP

Service details Price
ProFTP, vsFTP installation and configuration ₩30,000

Mail

Service details Price
Sendmail + POP3 + IMAP ₩30,000
Sendmail + IMAP ₩30,000
Qmail + vPOP3 + IMAP + MySQL ₩60,000
Qmail + vPOP3 + IMAP ₩50,000

Account setup

Service details Price
Account setup for web service integration Name server + web server + FTP + mail server + DB server integration ₩30,000
Other account setup Per item, such as domain setup, mail account or Zone file creation ₩5,000

DNS

Service details Price
IPv4-based Bind installation and Zone file configuration 5 domains, one-time support ₩30,000
IPv4-based primary/secondary Bind installation and Zone file configuration 5 domains, one-time support ₩50,000

Other

Service details Price
XML-related setup Xslt, lib-xml installation (Apache, PHP recompile) ₩40,000
Parts purchased from YourIT Change/add/replace upgrades Free
Parts purchased elsewhere Change/add/replace upgrades ₩20,000
Temporary server Replacement server for emergency service (3 days supported; ₩10,000/day beyond that) ₩30,000
Other items Items not listed above are handled after consultation with the assigned engineer Contact us for pricing

Free support

Service details Price
Server reboot Free
Server status check Free

Windows OS installation

Service details Price
Basic OS installation + security patches + MSSQL + service pack Includes backup and restore ₩100,000
Basic OS installation + security patches + MSSQL + service pack Windows 2008/2012/2016/2019 ₩70,000
Basic OS installation + security patches Windows 2008/2012/2016/2019 ₩50,000

Windows Security

Service details Price
IPSEC configuration ₩30,000
Hacking tool scan Backdoor detection and removal (OS reinstall if removal is not possible) ₩30,000

DB

Service details Price
Backup data restore and DB data migration ₩70,000
DB creation + scheduled backup setup 3 included (additional ₩20,000 each) ₩50,000
Oracle installation and configuration License holders only; DB recovery quoted separately ₩100,000

Mail

Service details Price
Exchange server installation and configuration License holders only ₩100,000
Mail server (SMTP + EMWAC) + spam relay blocking ₩50,000

DNS

Service details Price
DNS installation, configuration and domain creation/modification 5 domains, one-time support ₩30,000
Primary/secondary DNS installation, configuration and domain creation/modification 5 domains, one-time support ₩50,000

Account setup

Service details Price
Account setup for web service integration IIS + SMTP + FTP + MSSQL configuration (fewer than 10 accounts, one time) ₩30,000

Active Directory

Service details Price
Active Directory installation and configuration ₩100,000

Other

Service details Price
Parts purchased from YourIT Change/add/replace upgrades Free
Parts purchased elsewhere Change/add/replace upgrades ₩20,000
Hacking incident recovery Server inspection and failure recovery (OS setup and additional installation charged separately, on-site visit fee separate) ₩150,000
Temporary server Replacement server for emergency service (3 days supported; ₩10,000/day beyond that) ₩30,000
Other items Items not listed above are handled after consultation with the assigned engineer Contact us for pricing
Process

Support Process

1

Request submission

Submit a request by phone/online

2

Situation review

Problem diagnosis and quote

3

Work Execution

Expert engineers carry out the work

4

Completion Check

Work results reviewed and reported

Use Cases

Request Support in These Situations

New server setup

OS, web server, DB installation

Security configuration

Firewall, security patches

Mail server setup

Sendmail, Exchange

Hacking response

Breach analysis, recovery

Request support Emergency consultation

We answer all your IT-related questions.

Ask Us Anything

YourIT experts will answer your questions quickly and easily.

Customer Center 02-6953-9082
Email Inquiry [email protected]
Business Hours Weekdays 9:00–18:00
FAX 0504-332-6697